Our client is a well-established global logistics company, a (NOVCC)  providing seamless transportation solutions, from ocean, air and land transports to warehouse, logistics, inventory management, information services, and consultation service to the industry.

 Work Location: Ermita, Manila, Philippines

 Job Description

Fully responsible for the day-to-day management of the customer service team.

Manage daily CS operations to ensure daily operation runs smoothly and maintain high levels of customer satisfaction.

Train the team to handle customer enquiries promptly, proactively and provide comprehensive solutions for their shipment needs.

Supervise the team to ensure adherence to import/export procedure and custom regulations.

To collect update market information and rates of shipping lines .

Ensure the team to track and update shipment information in the internal system to ensure accurate data entry for working partners.

Ensure the team members to file the FMC on time.

Actively communicate with customers to establish good customer relations.

Work closely with other departments to solve customer problems, and jointly improve the company’s overall service level.

Check and assist on monthly operation P&L reports.

Address and resolve any issues/problem cases promptly and effectively.

Any ad hoc project as assigned.

 

Requirements:

Degree holder in Logistics or related disciplines

A minimum of 5 years experience that includes managerial experience in freight operation. (Non-Vessel Operating Common Carrier)

Familiar in Freight Forwarding operation

Solid experience in team management

Previous experience working in a fast paced operation in Multi-national Company which includes

Must be able to speak native Filipino and fluent English.

 

Benefits: 5 days work per week, Payroll twice a month, Government Mandatory Benefits, 13 months’ salary per year, discretionary bonus, Medical

 

Enquiry:

Julie Lai

WhatsApp /Viber: 852 9743 2105