Our client is a well-established global logistics company, a (NOVCC) providing seamless transportation solutions, from ocean, air and land transports to warehouse, logistics, inventory management, information services, and consultation service to the industry.

Work Location: Delhi India 

Job Description

•  Fully responsible for the day-to-day management of the customer service team.
•  Manage daily CS operations to ensure daily operation runs smoothly and maintain high levels of customer satisfaction.
•  Train the team to handle customer enquiries promptly, proactively and provide comprehensive solutions for their shipment needs.
•  Supervise the team to ensure adherence to import/export procedure and custom regulations.
•  To collect update market information and rates of shipping lines .
•  Ensure the team to track and update shipment information in the internal system to ensure accurate data entry for working partners.
•  Ensure the team members to file the FMC on time.
•  Actively communicate with customers to establish good customer relations.
•  Work closely with other departments to solve customer problems, and jointly improve the company’s overall service level.
•  Check and assist on monthly operation P&L reports.
•  Address and resolve any issues/problem cases promptly and effectively.
•  Any ad hoc project as assigned.

Requirements:

•  Degree holder in Logistics or related disciplines
•  A minimum of 5 years experience that includes managerial experience in freight operation. (Non-Vessel Operating Common Carrier)
•  Familiar in Freight Forwarding operation
•  Solid experience in team management
•  Previous experience working in a fast paced operation in Multi-national Company which includes
•  Must be able to speak native Filipino and fluent English.

Benefits: 5 days work per week, Payroll twice a month, Government Mandatory Benefits, 13 months’ salary per year, discretionary bonus, Medical

 Enquiry:

 WhatsApp /Viber: 852 9743 2105